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https://www.nationalrail.co.uk/contact/feedback/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.
https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
This procedure is known as the 'complaints handling procedure' (CHP) and it is approved and monitored by ORR. In September 2015 we published new guidance on complaints handling procedures for licence holders, 2015 pdf icon PDF, 337 Kb. This followed a lengthy period of consultation with stakeholders. A good complaints handling procedure should:
https://www.nationalrail.co.uk/stations_destinations/?stnq=
Oct 22, 2019 · Look up helpful information on specific National Rail stations before you travel, using the station name or its 3-character code. Enter station name or 3-character code. Station / code . Search . Getting to/from the station - bike and car parking, bus, tram, metro and taxi information.
https://www.networkrail.co.uk/communities/contact-us/
Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN
https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
Our Complaints Handling Procedure will be reviewed each year by the Customer Experience Delivery Group who are responsible for improving quality in our business. This will be carried out in consultation with the Rail Ombudsman and Transport Scotland.
https://www.railombudsman.org/
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.
https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not …
https://cdn.networkrail.co.uk/wp-content/uploads/2019/08/Network-Rail-Complaints-Handling-Procedure.pdf
which describes what to do if you ever want to make a complaint to Network Rail. This procedure explains what to do if you want to report a problem, and how we will ... can be found on the national rail website or from employees at our managed stations. ... For complaints about rail services within the London area E-mail: info@londontravelwatch ...
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.eastmidlandsrailway.co.uk/help-manage/about-us/policies/complaint-handling-procedure
Making a complaint Try as we might to avoid it, things don’t always go to plan – and you may need to make a complaint. If you’re unhappy with any part of our service, we’ll do our best to make it right.
https://www.merseyrail.org/contact-us/complaints-form.aspx
There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. If that’s the case, then they’ll contact you to let you know.
https://www.networkrail.co.uk/wp-content/uploads/2019/06/Network-Rail-Complaints-Handling-Procedure-update.pdf
which describes what to do if you ever want to make a complaint to Network Rail. This procedure explains what to do if you want to report a problem, and how we will ... can be found on the national rail website or from employees at our managed stations. ... For complaints about rail services within the London area E-mail: info@londontravelwatch ...
https://www.southernrailway.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.nationalexpress.com/en/help/contact
For new bookings, timetabling and general enquiries call our Customer Contact Centre on: 0871 781 8181. Lines open 7 days a week, 10am - 6pm. Phone bookings incur a £2.50 booking fee
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
Complaining about your train journey. ... Most complaints can be resolved by dealing directly with the company responsible. Tips for making a complaint. You will need to contact the right rail company first. National Rail Enquiries gives a list of all the train operating companies.
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/northern-rail-complaint-train-how-14684905
May 21, 2018 · In order to address concerns Northern Rail have a procedure in place for any rail passengers who wish to complain about the service they recieve. ... reason for your complaints and a …
https://tfwrail.wales/complaint-submission
If you have a question or concern, we’re happy to help. You can contact us using Phone You can call us on 0333 3211 202. We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays. If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
If you’re not satisfied with the service you’ve received you can make a complaint. We always aim to provide the best service that we can, but sometimes things go wrong. If that happens we’ll try to resolve the problem for you.
https://www.nationaltransport.ie/bus-licensing/make-a-complaint/
Make a Complaint The Authority will only investigate written complaints. If you wish to make a complaint about a public bus passenger service, please e-mail [email protected]. Please provide as much detail as possible when making a complaint. For example: The date Time and location of the alleged incident The Operator’s name The vehicle registration The...
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