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https://www.lner.co.uk/globalassets/downloads/pdf/vtec713-customer-complaints-handling-procedure-september-16---lr.pdf
Handling your complaints with care on our east coast route. 2 3 Contents: Welcome 3 Talk to us 4 ... our Passenger’s Charter and the National Rail Conditions of Travel. We will take account of other relevant factors ... East Coast Main Line Company Ltd (trading as Virgin Trains East Coast…
https://www.nationalrail.co.uk/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company, station operator or National Rail Enquiries you can appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers.
https://www.nationalrail.co.uk/contact/feedback/77662.aspx
There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that is the case, then they will contact you to let you know.
https://www.nationalrail.co.uk/
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information
http://www.railtechnologymagazine.com/Rail-News/east-coast-complaints-rise-by-80-this-year
Rail watchdog Passenger Focus took up 3,000 complaints with train companies, with East Coast highlighted as the worst offender by some distance. In the past year, a total of 14,687 passengers contacted Passenger Focus to complain about a train operator. Of these 3,069 were deemed worthy of being taken up with the operator.
https://www.nationalrail.co.uk/tocs_maps/tocs/GR.aspx
Full details on Virgin Trains East Coast: train timetables, email and phone contact numbers, restrictions and rail engineering works. Buy tickets for Virgin Trains East Coast journeys. ... We participate in the National Rail booking system, Passenger Assist, which means we can book your entire train journey even if you change onto another ...
https://www.networkrail.co.uk/communities/contact-us/
Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN Please call our emergency 24 hour helpline on 03457 11 41 41 if there's a safety threat to you or to others such as: People, animals or objects on or near the track Damage or fault at a level crossing …
Boost along the East Coast as extra Azuma services begin 13/12/19. In welcome news for people along the East Coast route, London North Eastern Railway (LNER) is introducing additional services from Sunday 15 December.
https://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
https://www.lner.co.uk/customer-service/refunds/
We offer compensation in line with our Passenger’s Charter and the National Rail Conditions of Travel. For more information about how we handle complaints, please read our Complaints Handling Procedure. The levels of compensation detailed in these documents do not in any way limit or exclude your legal right as a consumer under the Consumer ...
https://www.glassdoor.com/Reviews/Florida-East-Coast-Railway-Reviews-E18138.htm
Glassdoor has 23 Florida East Coast Railway reviews submitted anonymously by Florida East Coast Railway employees. Read employee reviews and ratings on Glassdoor to decide if Florida East Coast Railway is right for you.1/5(22)
https://www.transportfocus.org.uk/advice-and-complaints/your-rights-to-compensation/
Your rights to compensation (rail) Follow us on Twitter. Section Navigation Advice & complaints. ... East Coast: East Midlands Railway: Govia Thameslink Railway: Great Western Railways: First Hull Trains: ... For more information see the National Rail Conditions of Carriage and the company’s Passenger’s Charter (see above).
http://ojp.nationalrail.co.uk/service/planjourney/search
The official UK train Journey Planner, with information on Season tickets, Discount fares, Special offers, Timetables, Live departure boards and Travel tools.
https://www.yelp.com/biz/national-express-east-coast-london
National Express East Coast took over the east coast rail franchise from GNER a few years ago. I read in the papers recently that the government were having to take over the running of this line back into public ownership. I took the train up to Durham this weekend and I have to say that i had a pleasant journey. The trains left and arrived on time.3/5(14)
https://www.lner.co.uk/travel-information/travelling-later/journey-planner/
Live train times from LNER (formerly Virgin Trains East Coast). Enter your departure station and destination to see journey times or any delays.
https://www.theguardian.com/politics/2009/nov/06/national-express-east-coast-nationalised
Nov 06, 2009 · The Department for Transport has seized control of the failed £1.4bn National Express East Coast franchise. Apart from a stint running the Southeastern service earlier …
https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
If you want to make a complaint we’ll try to resolve the problem for you Money back if your train is delayed by 15 minutes or more You can claim compensation if you're delayed by 15 minutes or more when you travel with us, click here to apply online. Give us your feedback
https://www.amtrakvacations.com/rail_vacations/coast-to-coast/
Journeying Coast to Coast across North America onboard a long-distance Amtrak train is truly one of the greatest travel experiences in the world. Onboard, take in the breathtaking passing landscapes en route to the most sought after cities, national parks, and landmarks.
https://en.wikipedia.org/wiki/West_Coast_Rail
Avanti West Coast is a train operating company in the United Kingdom owned by FirstGroup (70%) and Trenitalia (30%) that began operating the West Coast Partnership franchise on 8 December 2019. It replaced Virgin Trains, which had operated the franchise since 1997.Fleet size: 20 Class 221 Super Voyagers, 56 Class …
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