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https://www.nhs24.scot/data/uploads/PDF/NHS_24_handling_feedback_policy.pdf
NHS 24 complaints procedure NHS 24 is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS …
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/feedback-complaints-and-your-rights
NHS complaints procedure If you can, first talk to a member of staff involved in your care. If you do this, they can try to sort out your complaint on the spot. If you can't or you do not wish to do this, you can ask to speak to a senior member of staff or the Feedback and Complaints Officer for the NHS organisation …
https://www.nhstayside.scot.nhs.uk/YourRights/PROD_213142/index.htm
Under the NHS Complaint Procedure if a complainant is unhappy with the NHS Tayside response to their complaint they have the right to approach the Scottish Public Services Ombudsman and ask the Ombudsman to review their complaint. Please see the Ombudsman Reports …
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where possible.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
NHS 24 - Scotland's national telehealth and telecare organisation. We're one of Scotland's 7 special health boards. Find out about how we're run, our values and our performance.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · There are different complaints procedures for: NHS 24. the Golden Jubilee National Hospital. the Scottish Ambulance Service. The State Hospital.
https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/
The NHS 111 phone service is locally-commissioned to a national NHS standard. Different providers run the service in each area. NHS England has details on how to give feedback about the phone service in your area. To make a formal complaint about NHS 111, follow the NHS complaints procedure
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
Complaints procedure We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
20 DAY INVESTIGATION STAGE: This will apply to complaints that have not been resolved at The Early Resolution stage or identified as complex; NHS inform – Feedback and Complaints. The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families.
https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/
There is a clear procedure to complain about NHS services. These pages tell you more about this procedure. Complaint about medical treatment of children or young people Explains the rights of children and young people to make a complaint if they are unhappy with NHS treatment they have received.
https://www.england.nhs.uk/contact-us/complaint/
If you are unhappy with the outcome of your complaint, you may wish to go to the next stage of the NHS complaints procedure. Making your complaint. You can complain in writing, by email or by speaking to someone in the organisation. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your ...
https://www.gov.scot/publications/new-model-nhs-complaints-handling-procedure-review-first-year/pages/5/
NHS Model Complaints Handling Procedures (CHP) The new, standardised NHS Model Complaints Handling Procedure (CHP) was introduced across Scotland from 1 April 2017. The revised procedure is intended to support NHS Boards and their service providers to take a consistently person-centred approach to complaints handling across NHS Scotland.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
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